When I recently received a call from 08004970623, I hesitated before answering. Like many people in the UK, I have become cautious about unknown numbers due to the rise in spam and scam calls. The number looked familiar, but I still wanted to be sure before trusting it.
After researching the number and reviewing user experiences, I found that 08004970623 is linked to Virgin Media. However, not every call appearing from this number can be assumed to be genuine. Some calls are legitimate, while others may be the result of number spoofing, where scammers pretend to be Virgin Media.
This article explains what the number is, why it may have called you, and how to tell whether the call is real or something to avoid.
What Is 08004970623 and Why Might It Call You?
08004970623 is a UK freephone number that Virgin Media uses for outbound calls. It forms part of their customer contact system and is commonly used to reach customers about service-related matters.
Virgin Media may use this number to discuss account updates, follow up on technical issues, provide information about billing, or offer service upgrades. In some cases, it is also used for customer feedback surveys after a support interaction.
While Virgin Media confirms that this number is genuine, the challenge is that scammers can imitate it. Caller ID technology allows fraudsters to display trusted numbers, even though the call is not actually coming from the company.
Because of this, the number itself is real, but the caller behind it is not always trustworthy.
Who Is Virgin Media?
Virgin Media is one of the largest telecommunications providers in the UK. It offers broadband, television, mobile, and landline services to millions of homes and businesses. The company was formed in 2006 through the merger of NTL and Telewest and later merged with O2 in 2021 to create Virgin Media O2.
One key feature that sets Virgin Media apart is that it operates its own fibre network rather than relying on Openreach. This allows the company to provide high-speed broadband, including packages reaching gigabit speeds.
Due to its size and customer base, Virgin Media regularly contacts customers for service updates, billing matters, technical follow-ups, and promotional offers. This makes outbound calls from numbers like 08004970623 a normal part of their operations.
Is 08004970623 Legitimate or a Scam?
Based on widespread reports and confirmation from Virgin Media, 08004970623 is a legitimate number used by the company. Customers have received genuine calls from this number shortly after contacting customer support or making changes to their service.
That said, not every experience has been positive. Some people report receiving calls when they were not Virgin Media customers, while others mention pushy sales tactics or requests that felt inappropriate. These cases are often linked to spoofing rather than Virgin Media itself.
Virgin Media has stated that they are aware of spoofed calls and advises customers to hang up if anything feels unusual. The company does not request sensitive information such as passwords or bank details during unsolicited calls.
Why Would Virgin Media Contact You from This Number?
Virgin Media typically uses 08004970623 to contact customers about matters connected to their account. If you are an existing customer and have recently interacted with the company, the call is likely genuine.
Calls may relate to billing reminders, service faults, engineer visits, contract renewals, or loyalty offers. In some cases, customers receive calls to confirm recent changes or to gather feedback after a support interaction.
From personal experience, I received a call from this number shortly after modifying my broadband package. The conversation aligned with my account activity, and no sensitive information was requested, which confirmed it was legitimate.
If you have had no recent contact with Virgin Media or are not a customer, the call deserves closer scrutiny.
What Are UK Users Saying About 08004970623?
Public feedback from UK users shows a mix of experiences. Many people confirm that the calls were genuine and helpful, particularly when related to engineer appointments or service updates. Others report more concerning interactions, especially when callers were aggressive or unable to explain why they were calling.
A clear pattern emerges from user reviews. When calls match recent account activity and the caller communicates clearly, they are usually legitimate. When calls are vague, urgent, or request personal information, they are more likely to be spoofed.
What Should You Do If You Miss a Call from 08004970623?
Missing a call from this number is not usually a cause for concern. The safest approach is to check your Virgin Media account for any recent activity, messages, or service updates. Reviewing recent emails or text notifications can also help confirm whether the call was expected.
If nothing in your account history explains the call, avoid returning it directly. Instead, contact Virgin Media using the official phone number listed on their website or app. This ensures you reach the company safely without risk.
Can 08004970623 Be Spoofed?
Yes, spoofing is possible and does happen in the UK. Spoofing allows scammers to disguise their real number and display a trusted one instead. This tactic is commonly used with numbers linked to banks, government bodies, and major service providers like Virgin Media.
A genuine Virgin Media call will reference specific account details and will never pressure you into sharing confidential information. Spoofed calls often rely on urgency, vague explanations, or demands for immediate action.
If anything about the call feels rushed or unclear, it is best to end the conversation.
How to Tell a Real Virgin Media Call from a Fake One
A real call from Virgin Media will usually relate directly to your account and recent interactions. The caller will not ask for passwords, PINs, or full bank details and will be willing to let you verify the call independently.
A fake or spoofed call may avoid specifics, push sales aggressively, or request sensitive information. Any request for payment details or device access should be treated as a clear warning sign.
When in doubt, hang up and make contact through official channels.
How to Report Suspicious Calls from 08004970623
If you believe a call was suspicious, reporting it can help prevent others from being targeted. You can notify Virgin Media directly through their customer support channels and report the incident to Action Fraud UK, which handles scam and fraud reports.
You may also choose to share your experience on trusted phone number reporting platforms. These reports help identify patterns and raise awareness among other users.
How to Block 08004970623
If you are receiving repeated or unwanted calls and are confident they are not relevant to you, blocking the number is an option. Most smartphones allow you to block numbers directly through call history settings, and landline providers often offer call protection services.
Keep in mind that blocking the number may prevent legitimate Virgin Media calls if you are a customer, so consider this carefully before taking action.
Final Thoughts
After researching 08004970623 and reviewing real user experiences, it is clear that the number itself is officially linked to Virgin Media. However, that does not guarantee every call is genuine. Spoofing remains a real issue, and caution is necessary.
If a call makes you uncomfortable, ends abruptly when questioned, or asks for sensitive information, trust your instincts. Ending the call and contacting Virgin Media directly is always the safest choice.
Staying informed and cautious protects not only your own information but helps reduce the success of scam tactics overall.
FAQs About 08004970623
Is 08004970623 a real Virgin Media number?
Yes. Virgin Media confirms this number is used for outbound customer calls.
Why would Virgin Media call me from this number?
Calls are usually about billing, service updates, technical support, or follow-ups.
Can scammers spoof this number?
Yes. Scammers can fake caller ID to make the call appear genuine.
What should I do if I’m unsure about the call?
Hang up and contact Virgin Media directly using the number on their official website.
Will Virgin Media ask for bank details or passwords?
No. They never request sensitive information during unsolicited calls.
How can I stop calls from this number?
You can block it on your phone or adjust communication settings in your Virgin Media account.
Where can I report suspicious calls?
Report them to Action Fraud UK or inform Virgin Media support.